Refund Policy

Refund policy

Returns are not accepted for any reason once the private label order has been processed. Due to the nature of natural ingredients, there can be slight variations in color, viscosity, and scent of all bases from batch to batch. These changes are NOT grounds for a return. iCare Private Label sells wholesale only and all sales are final. 

Due to the nature of our products, we are unable to accept returns and still guarantee the purity of the product to our customers. Products will be replaced or credited to your iCare account only to be used towards your next purchase, never refunded, in the case of a shipping error on our part or damage during shipping. If the product was damaged during shipping we will only replace the product once a claim has been issued by the freight carrier. 

We cannot issue a credit or replacement product for accidentally ordering the wrong product, or not liking the color, feel, viscosity, scent, or any other physical aspect of the product. We will also not refund or replace free of charge any product that has shelf life issues that may occur to pre-approved naturally preserved products or products that you alter in any way or stored incorrectly causing separation or damage to the product shelf life.

If we make a mistake, then we will immediately reproduce your product and will ship it to you via the originally requested method of transport. If you would like your replacement product shipped faster than the ground you will need to pay the difference in the freight.

Note: if you paid by credit card and an order is canceled for any reason, then there will be an additional 4% fee for the loss that we incur from the credit card merchants for accepting your card for payment in the beginning.

Cancellations, if allowed, can only be done if we have not already started making your product. Once production has begun, we cannot cancel, credit, or refund for any reason.

Note: Once an order has been placed it cannot be changed. Please double-check that you have ordered the correct products etc. BEFORE proceeding through the checkout.

We do not offer refunds due to a change of mind. In some extenuating circumstances, we may be able to support you, however, a 10% fee will be incurred (covering transaction fees and administration costs). If products are faulty or damaged, we will replace your items as soon as we can. Please contact us as soon as possible (ideally within 48 hours of receiving the item) with photographs of the fault.

All orders placed Monday-Friday will be shipped out within 3-5 business days after payment has been cleared.